DiVitas CEO, Vivek Khuller, recently spent some time with a medical intern at Carolinas Medical Center in Charlotte, NC demonstrating how the DiVitas Mobile Unified Communications solution works. This morning we received an unsolicited blog submission from that intern, which includes insight about how Mobile UC is a must-have for physicians.

By Sam, Medical Intern

After meeting with you a few weeks ago and trying out DiVitas, I was thinking about your mobile phone technology and how I could have both my cell and work numbers on my one-and-only mobile phone. It is such a practical concept. I really think DiVitas is a great idea for doctors because we are so mobile as a profession that it doesn’t make sense to be tied to any one phone number (home, cell or office). Doctors are rarely seated in front of a deskphone.

What happens is doctors get calls from the answering service at home or on their cell phone all the time. They call that patient back, but often the patient doesn’t answer because they don't recognize the number. Instead they screen the call first, and then call the number back. The problem is doctors often call after-hours when they aren’t seeing patients and so they are less busy. But this means they are calling from their cell phone or home phone. Doctors don’t want to give patients their home number or cell number, they want to be called on their professional line, which is the office number. But with the phone technology today, they have had little choice: They either call from home/cell phones or don’t call patients back (and obviously the latter isn’t an option).

Worse yet, if doctors and patients don’t answer each other’s calls (because phone numbers aren’t recognized), they get into a game of phone tag. And phone tag is just such a huge waste of time, nobody wants to play that game – personally or professionally. If doctors were to use DiVitas phones with single-number reach [a.k.a. dual persona], they would be able to answer the phone anywhere, anytime and phone tag would be a thing of the past.

I think it'd be great to tell doctor's about Mobile Unified Communications, seamless roaming [Fixed Mobile Convergence] and the concept of dual persona so they can use your product on their cell phones. I know I will want to use it when I am done with residency.