For guests of a casino, the name of the game is getting the most out of your stay. So imagine a scene where a casino’s amenities are directly accessible from a guest’s personal iPhone, Blackberry, Android … or any other web-enabled mobile phone. One tap to the directory displayed on their smartphone and a guest has reached, say, the concierge or the reservation desk at one of the casino’s restaurants.

Next imagine a guest being able to use that same device to see where their friends or family members are located and what they are doing at any given moment. A quick glance at the smartphone interface and guests instantly know which of their party-members are poolside or, say, at the poker table testing their luck.

As futuristic as these on-the-fly conveniences sound, they are available today from casinos that have deployed DiVitas Mobile UC with a goal toward differentiating themselves in the very competitive hospitality market.

Casino guests can simply point their smartphone browser at the Casino’s DiVitas server to gain access to a temporary client – meaning their personal phone is transformed into a hotel guest phone.

The client authorization can be issued by the casino, lasting only for the duration of the guest’s casino stay. Once the guest leaves, the session is terminated. Of course when the guest returns to the casino another day, the client can be reinstated again (on a temporary basis). There is nothing to download, and casino IT is not involved beyond configuration of the DiVitas Mobile Unified Communications (Mobile UC) server.

Guests gain several conveniences with a temporary DiVitas client:
 
  • They are able to use their personal smartphone (iPhone, Blackberry, Android, etc.)  to gain a mobilized hotel room phone – they can place and/or receive calls from their hotel room number without being tethered to the hardwired phone.
     
  • DiVitas provides one-click access to all resort services from the guest’s personal mobile phone – using the hotel directory that is accessible from their personal phone interface, they can simply touch-dial the iPhone, Blackberry or Android screen to reach the concierge, book tickets for a show or make a dinner or spa reservation.
     
  • Guests’ party members stay connected and engaged via voice or IM. Meanwhile, the DiVitas Mobile UC solution's enterprise social networking capabilities let party members tell one another what they are doing and where they are doing it by updating their Mobile Presence (i.e. icon indicating available by IM only) and status (i.e. text reading “at the poker table”).

DiVitas web client on Blackberry, iPhone and Android for enterprise social networking among casino guests




























Casino's also gain a more mobile workforce because staff similarly benefits from the mobile social networking software advantages offered by the DiVitas client. Casinos can use DiVitas to increase staff efficiency by making them continuously reachable. Casino Staff:
  • Leverages Mobile Presence and Status to maintain awareness of colleague availability – managers can, for example, quickly find the most available staff member to attend to a guest’s need by scanning Presence and status updates from the mobile phone interface.
     
  • Gains a mobilized business number and IM – the mobile user can decide which method of communication (voice or IM) is optimal depending on what is indicated by the colleague they are trying to reach (available by voice, text or Do Not Disturb).
     
  • Are made available by a single business number – there is no need to know individual cell phone numbers because all casino workers are reachable by their mobilized casino-business number, and their extensions can be accessed via a directory on the smartphone interface.